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Warranty Policy

Let’s face it, we all ride hard and the toys we play on are bound to take some abuse.  Nearly all manufacturers understand this and provide a warranty against defects and workmanship.  Each new product sold by Cables Wake Park is covered by the individual manufacturer’s warranty.  All warranty claims must be processed through the provider where the goods were purchased (please check the manufacturer’s website for information regarding their specific warranty policy).  The manufacturer will make all warranty decisions.

*Return shipping on warranty claims is the responsibility of the buyer.  The manufacturer or Cables Wake Park will cover shipping charges on all items replaced or repaired under warranty. Any outside expenses that stem from a warranty situation aren’t covered by Cables Wake Park or the manufacturer.  Used and demo products are sold “as is” and do not carry a warranty by Cables Wake Park.  If the warranty is not specified on the product purchased or on the manufacturer’s website, please contact us via email

Warranty Claim Process

All products available for Pre-Order are indicated with “Pre-Order” in the product name on our website.  To place a Pre-Order, simply add the product to your cart and check out, the same as placing a normal order.  The estimated arrival date is also outlined on the product.  Please keep in mind that this arrival date is an estimate, and is subject to change

  • Step 1:

    Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:

    • Normal wear resulting from standard usage that occurs over time. (chipped topsheet from handle dings, sun faded topsheet, etc)
    • Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
    • Damage to product resulting from improper care or unnecessary roughness. (standing a board on tip/tail into rough grounds, stored improperly or left in the weather, etc)
    • Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
  • Step 2:

    Fill out a warranty request form.

  • Step 3:
    We will contact you with further instruction. The next step varies by manufacturer and we will provide you with all the details for the next step.

If you have any questions, don’t hesitate to give us a call on (02) 4722 2537. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.

For Returns – Please refer to our returns policy.


    Date of Purchase*

    • Josh Raper

      Amazing place super fun there food is good there wakeboards are good generally super good loved going...
    • Caleb Tonpi

      Awesome fun all day 10/10...
    • Charlie Forrester

      Had an absolutely amazing time here, the staff was very helpful and were very nice to everyone. My first time kneeboarding in a long time and alrea......
    • Supriya Benjamin

      Need to go early on weekends to avoid long queues!...
    • rhys murray

      Went here recently for a kids birthday party. Was busy as it was a nice day and weekend but it didnt feel over crowded. Great facilities, kids food......
    • TK Murphy (TKM)

      Great place for the family to burn off some energy. The kidsn love the Aqua Park...
    • rianda maesa

    • Halle Brock

      Good service and super fun! The lines weren't too bad and the course itself was cool...
    • moopmoop meepmeep

    • C Jackson

    • Kourosh Keshavarz

      What a great place. An awesome venue to have water fun. We booked a table for a birthday which made the experience a great one....
    • Jwala Narasimham Rayapudi

    • Tanja K

      Great place to come and try something new! Staff are absolute gems Rob and Tom are amazing at giving great advice and helping you get the most of o......
    • peter herring

    • Thuan Nguyen

      Best to go at 11am session, as it's less people playing....
    • Tadhg O Connell

    • Walead Ammar

    • Terry Cleghorn

      Great place to stay...
    • Ravi Gampala

    • Antonio Bove

    • Aj Philips

      Great water sports park! The staff are phenomenal and create such a welcoming and positive atmosphere. They're always there to help and encourage a......
    • SHURIK

      Go to cables every weekend and can't get enough! Awesome staff, very friendly and helpful. Positive vibes, and awesome features in the lakes. 🤙🤙🤙...
    • Justin McNamara

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