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Terms & Conditions

GENERAL T’S & C’S

Cables Wake Park is available for you to access conditional on your acceptance without alteration of the terms and conditions set out in the Terms.  By purchasing one or more Tickets you are agreeing to be bound to the Terms.  If you do not agree you should not purchase one or more Tickets.

Tickets may be purchased online through www.cableswakepark.com.au , at the entrance to the Park or via an authorised third party.  All tickets purchased through an authorised third party must abide by those individual Terms and Conditions upon purchase.

We may make changes to the Terms from time to time and, if the Terms affect your rights or obligations, we will endeavour to notify you in advance of the changes. The most recent version of the Terms applies and, if you purchase Tickets or access the Park after a change to the Terms becomes effective, then you agree and acknowledge any revised Terms.

You acknowledge that you have read, understood and agree to be bound by the Terms.

PARTICIPANTS MUST BE ABLE TO SWIM WITHOUT FLOTATION DEVICES.  

IF YOU PURCHASE A TICKET AND ARE UNABLE TO SWIM, YOUR TICKET WILL BE FORFEITED WITHOUT A REFUND OR VOUCHER AS YOU HAVE ACKNOWLEDGE TO HAVE READ AND UNDERSTOON THE TERMS AND CONDITIONS PRIOR TO PURCHASE AND SIGNED THE WAIVER.

WEATHER

We operate in wet weather! 

Cables Wake Park is open every day of the season, rain or shine but can close for the day based on current poor conditions or a poor forecast.  If we experience inclement weather that includes lightning (or some other extreme weather condition), the Park will suspend operations if it is deemed unsafe by Management to enter the water.  

We do not issue refunds.  

If the Park closes for the day, all customers remaining in the park will receive a complimentary return ticket for a visit during the current season prior to leaving the Park. 

If you do not retrieve your voucher prior to leaving, you will not be issued a voucher at a later time (via email or phone etc).

Cables Wake Park does NOT issue refunds in the event of wet or inclement weather.

If the inclement weather passes within 60 minutes, no weather vouchers will be given to guests who decide to leave the park before re-opening.  No refunds will be offered either. 

BOOKINGS, FINAL NUMBERS & PAYMENT

Once a deposit is paid your booking is deemed confirmed and the guest agrees to be bound by the Booking Confirmation and the Terms and Conditions.

Your booking details will be shown on your confirmation sent via email.  Should the minimum number of guests attending not be confirmed or final payment not be received by the requested date (7 days prior to the booking), Cables Wake Park reserves the right to cancel your booking and allocate the tickets or area to another guest. 

Payment can be made via Credit Card or Direct Deposit

PLEASE NOTE if you are paying via Direct Deposit, payment must be received (7) working days prior to your event date.

Deposits are non-refundable, except as specified in the “Cancellation” section below.

Direct Deposits can be made at:

Cables Wake Park Penrith
National Australia Bank, Southport
BSB: 084 917
ACC: 159 852 336

PLEASE ARRIVE AT LEAST 30 MINUTES PRIOR TO YOUR BOOKING TO CHECK IN AND RECEIVE YOUR WRISTBANDS AND TO WATCH / LISTEN TO THE SAFETY BRIEFING AND ENSURE WAIVERS ARE SIGNED.

THIS MAY BE DELAYED FURTHER DURING OUR PEAK TIMES ON WEEKENDS AND SCHOOL HOLIDAYS.

All guest must sign the online Waiver.   A Parent/Guardian will need to sign for minors.

Once you have been notified by your guests that they have signed the waiver, please forward a list of the guests FULL name to our Bookings Manager at info@cableswakepark.com.au so the waiver can be assigned to your booking.  This will speed up your check in time.

We only need this list once the waivers are signed.

WE REQUIRE THIS LIST 7 DAYS PRIOR TO YOUR BOOKING / ARRIVAL WHEN FINAL NUMBERS AND FINAL PAYMENT IS DUE – if we receive this list in less time we can not guarantee we will be able to pre-assign the waivers to your booking due to the high volume of bookings we receive.

Additional guest may be added with 48hrs notice (if tickets are available) and paid at the time of updating the booking.

Any specific details or special requests must be finalised at this time.

Should guest numbers drop on the day of booking, refunds or credits will not be available.  Those tickets are forfeited.

“NO SHOWS”

For ticket holders who do not attend on the day of booking , a gift voucher, re-schedule or refund will not be provided as we have catered for the booking with staffing and held the tickets from Sales.

This includes not attending due to illness.  

We do not accept emails requesting a re-schedule/voucher/refund for change of mind due to personal circumstances.

CANCELLATIONS & refunds

The following terms apply with respect to cancelling or postponing the event: 

  • Over 15 working days written notice the deposit will be refunded in full. 
  • 6 to 14 working days written notice, the cancellation fee to be charged will be 50% of the final (estimated) value of the event. 
  • Within five (5) working days written notice, the cancellation fee to be charged will be 100% of the final value of the event.   
  • “No shows” will forfeit ticket price. 
  • Should in the event of extreme weather where any of the Park facilities are closed for safety reasons, your booking will be postponed to an alternative date.  We will not re-schedule/refund/offer a voucher for change of mind due to wet weather and temperature.
  • We will not re-schedule/refund/offer a voucher if we are open and operational regardless of BOM (Bureau of Meteorology) warnings if it has not been deemed unsafe to do so. 

BBQ USAGE

The cost of using the BBQ’s is $1 – $2 (coins) which will give you 20 mins cook time.

Please note all BBQs are for general public use on the day and the BBQ closest to your booked area is NOT reserved for your group.  Other guests in the park are entitled to use it.

PRICES

Prices quoted in AUD Dollars are inclusive of GST and negotiated at time of confirmation. Prices are subject to change without prior notice.

Payments are non-refundable, except as specified in the “Cancellation” section below.

MEMBERSHIPS

All memberships must only be used by the membership holder and are non-transferable.

If you are found to be sharing your membership band it will be cancelled without refund.

DIRECT DEBIT MEMBERSHIPS

Direct Debit memberships are recurring weekly and ongoing until a membership is cancelled. 

A yearly membership does not cease after 12 months if it is a direct debit recurring weekly payment.

To cancel a membership please advise in writing to info@cableswakepark.com.au and allow 5 working days for this to be processed.

If an Annual Membership is cancelled prior to the contract expiry date, the member agrees to pay a cancellation fee of 50% on the remaining contracted balance, providing 30 days written notice to info@cableswakepark.com.au.

Failure to honour the membership to its expiry will result in you forfeiting the right for you to re-purchase any membership or ticket for the next 12 months.

Unfortunately memberships are unable to be placed “on hold”.  Please contact us to discuss your options if you have been injured and can supply a medical certificate.

CONDITIONS OF ENTRY

While outside food is permitted, we request that no commercial food (McDonalds, KFC, Pizza etc.), alcohol or glass be brought into the park.  

Food and beverage packages are available for pre-order for bookings.

No Pets, Skateboards, Rollerblades or Bikes are to be brought into the park at any time.

We have a bike rack out the front where bikes can be locked.  Bikes are not to enter the Park at any time.

SAFETY, LOSS OR DAMAGE

Cables Wake Park is absolved from all liability, arising risks included, but are not limited to loss or damage to personal property, injury due to slipping, falling, collision, use of equipment injury or damage caused by group guests or other patrons.

Serious accidents can happen which may result in death or injury.  A waiver must be signed by all participants and a safety briefing watched/listened to (depending on activity).

SECURITY

Park Management reserves the right to exclude or eject any persons from the Wake Park at any time if their behaviour is aggressive, offensive or inappropriate for a family environment.

Park Management reserves the right to stop any activities which in the opinion of Management is a nuisance, illegal, improper, indecent or unsafe.

All Park signage and instructions from Staff must be obeyed or you be may asked to leave.

MINOR SUPERVISION AND AGE RESTRICTIONS

Park Management will take all reasonable duty of care but will not accept the responsibility for the supervision and wellbeing of minors.

If a guest / member is under the age of 18 years and will not follow the Park rules and directions from Staff they will not be allowed future entry without a Parent / Guardian.

Guests must be 10 years or older for Cables Wakeboarding, Knee boarding and Skiing.

Guests must be at least 5 years (with adult supervision in the water) or older for Aqua Fun activities, Kids Club or Private Lessons.

PARTICIPANTS MUST BE ABLE TO SWIM WITHOUT FLOTATION DEVICES

ACCOMMODATION TERMS & CONDITIONS (below)

These terms and conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you.

A sleeping bag is required for guests staying in our dormitory style bunk rooms.  Base sheets and pillows are provided.

BOOKINGS

Reservations are subject to availability and actual pricing at the time of booking.  Any verbal quote given is an estimate only of price, which will be subject to written advice on confirmation of reservation. All accommodation bookings must be guaranteed at the time of reservation by payment of a deposit and Security Bond.

By payment of the Security Bond you authorise Cables Wake Park to charge the cost of $200 upon check-in to cover any additional charges or to cover any damages made by you.  This amount, if not used, will be refunded to you upon check-out.

CANCELLATIONS & REFUNDS

The following terms apply with respect to cancelling or postponing the event: 

  • Over 15 working days written notice the deposit will be refunded in full. 
  • 6 to 14 working days written notice, the cancellation fee to be charged will be 50% of the final (estimated) value of the event. 
  • Within five (5) working days written notice, the cancellation fee to be charged will be 100% of the final value of the event.   
  • “No shows” will forfeit ticket price. 
  • Should in the event of extreme weather where any of the Park facilities are closed for safety reasons, your booking will be postponed to an alternative date.

CHECK IN & CHECK OUT

Standard check-in time is 2.00pm. The name of the booking (or nominee) must be the person checking in.

Standard check-out time by 10.00am.

For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge (if available).

Late check-out up to 11.00am may be possible at the discretion of Management and must be requested the night before checking out.

Late check out after 11.00am without prior approval will incur the full rate of one (1) nights’ accommodation.

Please notify Staff in the event of late arrival.

Our Lodge facilities consist of a common room, which includes a self-contained kitchen with all crockery, cutlery, cooking utensils, microwave, hot plates, and fridge. The communal lounge area includes a wall mounted plasma television with Foxtel and a DVD player. The Lodge has a Washing Machine, Dryer & Ironing board. The lodge also has BBQ facilities available for private use.

Damage, breakages, theft, and losses are the tenants’ responsibility during their stay.

Additional cleaning fees may apply as required.

Cables Wake Park is NOT a licensed venue and alcohol is NOT allowed on the premises.

Glass bottles are not permitted.

The consumption of drugs or alcohol in rooms is strictly prohibited and may result in termination of booking, dismissal of guest without a refund and legal prosecution.

Smoking is NOT permitted at any time on site. An additional $200 cleaning fee will be charged.

For the enjoyment of all guests, noise restrictions apply after 10pm. Excessive noise is not tolerated.

The number of guests must not exceed the number stated on the booking confirmation notice or subsequently agreed in writing or email.

Lost or stolen keys will incur a $200.00 fee. Attempts will be made to contact the guest who will be given the opportunity to return keys taken. Failure to do so will result in the Bond being charged.

Room degradation (such as vomit, bodily wastes) will incur a $200.00 cleaning fee plus any professional floor cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the Management, in accordance with business demand on the day, until the said room has been returned to its saleable condition.

The breach of any of the above conditions may result in immediate termination of booking and incurred charges.

OTHER

Continental breakfast packs are available upon request. Please advise Staff when checking in if you require a breakfast pack if it is not already part of your booking.

Additional persons (including infants) will incur an additional charge

CHILD POLICY

Well behaved children of all ages are welcomed. As the Parents, Guardians or Chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons please do not leave children unattended in guest rooms or allow them to roam the Park unsupervised.

For the purpose of this clause “Child” or “Children” means a person or persons aged between 2 years and 17 years; “Infant” means a person under the age of 2 years; and “Adult” means a person aged 18 years or over. All ages will be determined from the date at which accommodation commenced. Children and infants may not stay in any room without an adult at any time.

UNACCOMPANIED MINORS

All guests under the age of 18 must be accompanied by a Parent /Guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide current photo ID when requested on check-in.

PARTY POLICY

Zero tolerance party policy.

In the interest of quiet enjoyment and respect for all guests at the Park, a ‘no party’ policy applies to all guests staying at the property.

Guests are expected to be respectful of other guests at all times and to limit noise between 10pm – 7am.

COOKING & FIRE

Cooking in guest rooms is strictly forbidden by Health Authorities.

Fees for additional cleaning may apply should guest cook inside a guest room.

Due to Fire regulations, Management must be aware of number of guests in rooms. NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency Services attending will be charged to the guest.

PARKING AT OWN RISK

Parking for guests is free. All vehicles are parked at the risk of the owner. Cables Wake Park Penrith shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Park’s property. If a vehicle is left on the Park’s parking lot after the guest has departed without the written consent of Management, the Park reserves the right to have the vehicle towed at the owner’s expense.

PETS

Apart from Sight and Hearing assistance dogs, ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction without refund and a $200 cleaning fee for carpet and any soft furnishing effected.

STATEMENT

Cables Wake Park has a strict policy for handling guest information. The information you provide to Cables Wake Park is confidential and protected to the fullest extent possible. Cables Wake Park will not disclose or distribute guest information to third parties without prior written consent by the guest or in the situation where we are required to by law.

However, by paying your deposit and Bond you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors such as but not limited to:

  • Fail to settle your account;
  • Smoke in the room;
  • Room degradation (such as vomit, bodily wastes);
  • General damage to Park property, fittings, fixtures;
  • All non-standard cleaning charges;
  • And/or any problem sufficient to result in a room being withdrawn from its availability to let.

ACKNOWLEDGEMENT

By provision of these terms you accept full responsibility of any breakages, loss or damage to the Premises and/or its contents directly or indirectly caused by the Guest, or by any other occupant or any other person invited on or in the Premises by the Guest during the Tenancy and hereby authorise the Agent to pay for any such breakages loss, damage and all forms of cleaning (including but not limited to rubbish removal) of the Premises by deduction of the applicable amount from the Security Bond and where the Security Bond is not sufficient to cover the cost of payment required the Guest agrees to pay for the total cost of damages within 7 days of being notified in writing of the payment required by the Agent.

ENFORCEMENT OF TERMS & CONDITIONS

Upon paying your deposit and Bond you acknowledge that you have read and agree to and will abide by all the terms and conditions that are set out by Cables Wake Park Penrith.

The Guest acknowledges that they have read and fully understands the terms and conditions set out above and participates freely and accepts the risks involved.

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    Great place ethe kid's...
  • Jackie Wray

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    Great place with lovely staff and good facilities....
  • james kershaw

    A great environment with very friendly staff perfect for the whole family. If you are fortunate enough to have Rob operating when you go, you will......
  • Thomas Martin

  • Mirko P

    Great day out with the kids...
  • ranjit singh

    Nice place for kids to enjoy that is not too far from my residence. Great staff and fantastic atmosphere....
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    It was amazing the staff were very friendly and helpful when doing wake boarding. The inflatable was amazing and I loved it 🥰...
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  • Kate

    Kids love this place, they love the aqua park and also the cable wake boarding. Lots of fun to be had here...
  • Kellie Willson

    Fantastic 2 days here- friendly staff - particular shout out to Rob on the cable- so reassuring and friendly- made me overcome my fear. The other o......
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    Great value & amazing staff!...
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